Reduce response time and automate ticket management
Sort, assign, and respond to support requests with AI built on your internal flows. Improve service while maintaining full control over data at all times
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Make support operations faster, smarter, and more consistent
Sort tickets automatically
Incoming requests are categorized in real time, without the need for manual triage
Assign to the right team
Each ticket is addressed based on content, urgency, and request history
Answer recurring problems
Handle frequent inquiries automatically, using internal documentation and cases that have already been resolved
Efficient ticketing solutions tailored to your support
- Reduces time spent in manual sorting and triage
- Adapts to your categories, priorities and escalation rules
- Works 100% on-premise, with full control of data
- Compatible with leading CRM and ticketing systems (TBC)
Practical applications in different areas
Customer service
Automatically ranks and assigns incoming requests from email, chat or form
Internal IT Service Desk
Automates the sorting of employee requests (e.g., access problems, system errors)
HR management and internal requests
Manage vacation requests, certifications, questions about internal policies and procedures
A smarter way to manage support
Connect your ticketing channels
Email, web forms, internal portals
AI analyzes and classifies requests
Extracts topic, urgency, and key details to properly categorize the ticket
Automatically answers or assigns
Responds directly with knowledge base content or assigns the ticket to the correct contact person
Here's how others are already using Brainyware
Concrete results achieved by teams using AI to work faster, smarter, and with full control of data
Sector
IT Service Provider
USE CASE.
Automation of internal help desk for technical and system access requests
Result
65% of tickets sorted and assigned automatically in seconds
Sector
E-commerce (smart home)
USE CASE.
Automatic triage of customer requests on products and deliveries
Result
+45% efficiency in ticket management and reduction in pending claims
Learn how Brainyware can simplify and speed up ticket management
Partner with Brainyware and bring advanced, secure AI solutions to the enterprise that can grow your business and strengthen your strategic role