What is DUNE CONNECT?
DUNE CONNECT accompanies companies in the concrete improvement of the Customer Experience, designing digital ecosystems that can respond with intelligence, speed and consistency to the needs of end customers.
With a strong network of partnerships, DUNE CONNECT integrates the most advanced technologies to ensure seamless, intelligent and always measurable omnichannel experiences:
- With Brainyware, you can extract value from unstructured data and automate information flows with NLP, generative AI and semantic analysis solutions.
- Genesys represents the strategic platform for managing omnichannel interactions. DUNE CONNECT integrates Genesys Cloud CX to offer scalable and flexible solutions capable of orchestrating phone calls, chats, emails and instant messaging in a single intelligent interface, with full interoperability with external systems (CRM, ERP, legacy platforms), optimizing operator productivity and improving end-customer satisfaction.
- Concurrently, Dynatrace enables comprehensive and proactive visibility into the entire digital environment. to offer its customers an end-to-end observability based Artificial Intelligence, which constantly monitors the user experience, identifies bottlenecks and flags anomalies before they impact the service. This approach enables timely interventions and ensures stable performance, an essential element of a high-level Customer Experience.
- With Tiledesk, continuous and automated conversation is enabled through open-source, fully integrated chatbots and livechats.
To strengthen the offering, the DUNE Group brings with it experience as an SAP system integrator, ensuring a comprehensive and integrated view of business processes from engagement to delivery.
Indeed, for more than 25 years, it has guaranteed deep expertise in business process management, design of complex data architectures and development of customized software solutions.
DUNE CONNECT is the ideal partner for organizations that want to turn interaction with their customers into a competitive advantage by building simpler, more relevant and connected experiences.